Dáil Éireann Debate, Monday - 11 September 2017
127. Deputy Michael McGrath asked the Minister for Finance the number of appeals that have been made to the customers appeals panel section regarding a bank (details supplied), in view of the tracker mortgage issue; the number which have been fully upheld, partially upheld and totally dismissed respectively; and if he will make a statement on the matter. [37326/17]
View answerOfficials in the Department referred the Deputy’s question to the bank and received the following response in this regard:
“Under the Bank's Mortgage Redress Programme (MRP), to date there have been a total of 224 appeals to the Customer Appeals Panel (CAP). The Bank has received the decision of the CAP in 207 of these appeals. The following is a breakdown of the decisions of the CAP:
|
Decisions of CAP |
Number |
|
Upheld |
4 |
|
Partly Upheld |
27 |
|
Not Upheld |
176 |
Under the Bank’s subsequent Mortgage Product Review Group (MPRG), to date there have been a total of two appeals. The Bank has yet to receive a decision of the CAP on these two appeals.”
