Tuesday, 16 January 2018

Questions (1724)

Jackie Cahill

Question:

1724. Deputy Jackie Cahill asked the Minister for Housing, Planning and Local Government the reason Irish Water is refusing or is unable to repay individual persons on the basis that they originally overpaid and that Irish Water has no system in place to process these specific repayments; and if he will make a statement on the matter. [54737/17]

View answer

Written answers (Question to Housing)

Since 1 January 2014, Irish Water has statutory responsibility for all aspects of water services planning, delivery and operation at national, regional and local levels.

Payment arrangements, including arrangements where overpayments occur, are an operational matter for Irish Water, subject to the policy approved by the Commission for Regulation of Utilities. I understand that Irish Water does, and will continue to, refund customers who contact them regarding valid overpayments. Verified overpayments for active non-domestic accounts can be used as credits toward future bills, or refunded by cheque where the account is up-to-date and/or closed. In the case of domestic water accounts, verified overpayments will be refunded by cheque. Customers who want to seek refunds for overpayments should contact Irish Water on 1850 448 448.

Irish Water has established a dedicated team to deal with representations and queries from public representatives on specific issues relating to water services. The team can be contacted via email to oireachtasmembers@water.ie or by telephone on a dedicated number, 1890 578 578.