Since 1 January 2014, Irish Water has statutory responsibility for all aspects of water services planning, delivery and operation at national, regional and local levels.
Payment arrangements, including arrangements where overpayments occur, are an operational matter for Irish Water, subject to the policy approved by the Commission for Regulation of Utilities. I understand that Irish Water does, and will continue to, refund customers who contact them regarding valid overpayments. Verified overpayments for active non-domestic accounts can be used as credits toward future bills, or refunded by cheque where the account is up-to-date and/or closed. In the case of domestic water accounts, verified overpayments will be refunded by cheque. Customers who want to seek refunds for overpayments should contact Irish Water on 1850 448 448.
Irish Water has established a dedicated team to deal with representations and queries from public representatives on specific issues relating to water services. The team can be contacted via email to email@example.com or by telephone on a dedicated number, 1890 578 578.