Caranua (the Residential Institutions Statutory Fund) is an independent statutory body and I have no role in relation to its day to day operations. The organisation's existing Customer Charter is available on its website www.caranua.ie, as is its Feedback and Complaints Policy. Recent statistics published on the website show that 95% of the feedback between January and March of this year was positive.
Caranua has identified a number of areas that it would review, these include: waiting times for first time applicants, its prioritisation policy and the usage of Nominated Person and Permission to Share Policy. I am advised that Caranua will progress these and related issues.