Dáil Éireann Debate, Friday - 7 September 2018
1341. Deputy Niamh Smyth asked the Minister for Housing, Planning and Local Government if the case of persons (details supplied) will be reviewed; if a decision will be expedited; and if he will make a statement on the matter. [35700/18]
View answerThe Residential Tenancies Board (RTB) was established as an independent statutory body under the Residential Tenancies Act 2004 to operate a national tenancy registration system and to resolve disputes between landlords and tenants.
Due to the quasi-judicial role of the RTB, it would be inappropriate for me as Minister or my Department to comment on, or to interfere in, the specifics of any case.
Complaints directly relating to the quality of the service provided by the RTB should be made in writing (email, fax or letter) to the Quality Customer Service Officer. Full details of the RTB’s complaints procedure is outlined in their Customer Charter and is available to download from their website at: https://onestopshop.rtb.ie/images/uploads/general/RTB_Customer_Charter_2017.pdf.
