Departmental Communications

Dáil Éireann Debate, Friday - 7 September 2018

Friday, 7 September 2018

Questions (544)

Seán Fleming

Question:

544. Deputy Sean Fleming asked the Minister for Business, Enterprise and Innovation the position in her Department and the organisations under its aegis that have arrangements in place for lo-call numbers or 1800, 1850 and 1890 phone numbers for members of the public to contact her Department or organisations under its aegis; the number of these that are completely free to call to persons that use mobile phones and may incur major bills phoning such organisations; if the situation will be reviewed; and if she will make a statement on the matter. [36392/18]

Written answers

Minister for Business, Enterprise and Innovation

The following table shows the various 1890 lo-call numbers currently in operation across the Department and its Offices.

Number	Office/Location
1890 220222	Department’s Dublin locations
1890 220223	Patents Office, Kilkenny
1890 220225	Registry of Friendly Societies, Dublin
1890 220226	Companies Registration Office, Dublin & Carlow
1890 220227	Workplace Relations Commission, Dublin
1890 220228	The Labour Court, Dublin
1890 808090	Workplace Relations Commission, Carlow
1890 220100	Workplace Relations Commission, Carlow
1890 220600	Workplace Relations Commission, Sligo

If ringing any of the above from a mobile number, the call charges to each can vary depending on the customer’s mobile phone service provider. The Department has no immediate plans to change such arrangements but is exploring the possibility of more cost effective options which it could introduce in the future.

In addition to the range of lo-call numbers listed above, customer queries can also be submitted online to dedicated email addresses. These can be found at the Department’s website at www.dbei.gov.ie with associated links to the Department’s Offices and frequently asked questions pages.