My Department have been dealing with the customer in question in relation to his Illness Benefit payments over the last few weeks.
We have reviewed payments that have issued and can confirm that the payment for the pay period 28/08/2018 to 03/09/2018 is showing as having been cashed on our system.
However, we note a further payment for the week 14/08/18 is showing as having issued but not yet cashed. In this regard, we have issued a Form of Indemnity via post (with a return addressed envelope) for this payment to the customer in order that we can reissue same.
Payment for this week has issued as per the usual arrangements.
I trust this clarifies the matter for the Deputy.