Wednesday, 10 October 2018

Questions (235)

John Brady


235. Deputy John Brady asked the Minister for Employment Affairs and Social Protection the number of persons awaiting a decision on their illness benefit application; the average waiting time; and if she will make a statement on the matter. [41271/18]

View answer

Written answers (Question to Employment)

The Department experienced some delays following the introduction of a new system for Illness benefit. The change is part of a programme of modernisation in the Department which took effect from Monday 6th August.

Some GPs have continued to use the old forms after this changeover date which the Department has, to date, continued to accept in the interest of paying our customers. While the continued use of the old forms has caused delays to our processing times, my Department is doing everything possible to make sure that customers are paid as quickly as possible.

The new process is working well and we are currently processing all applications and certs received on the new forms the day they are received. There is no backlog of new forms.

For new claims received on old forms, we are working off a 2 day backlog and practically all old certs are now being entered on the day they are received.

I trust this clarifies the matter for the Deputy.