Dáil Éireann Debate, Tuesday - 23 October 2018
540. Deputy Róisín Shortall asked the Minister for Communications, Climate Action and Environment when a response to a query to the SEAI (details supplied) will be answered in view of the fact the matter has been ongoing for a number of months. [43475/18]
View answerMy Department funds The Better Energy Warmer Homes Scheme which is administered by the Sustainable Energy Authority of Ireland (SEAI). Measures are carried out by SEAI in the basis of the findings of surveys of each home and the scheme delivers a range of energy efficiency measures at no cost to low income households vulnerable to energy poverty, who meet the defined eligibility criteria. Measures currently available under the scheme include attic and wall insulation, draught proofing, lagging jackets and low energy light bulbs, single glazed window replacement and heating system replacement. The measures are carried out free of charge.
In reference to the case raised by Deputy Shortall, officials in my Department have been in contact with the SEAI and I have been informed that the applicant applied for the Scheme and had a survey carried out on 7 February 2018. I understand that the surveyor, on the day of initial inspection, explained the results of this survey to the applicant. Upon receiving a subsequent complaint from the applicant, SEAI carried out a review of the applicant’s survey to ensure all recommendations were correct at the time of survey. The applicant was then contacted by phone on 31 May 2018 by SEAI and was informed that the survey recommendations were correct.
SEAI operates a dedicated Customer Service helpline (1850 250 204) for the general public that can also answer queries in relation to application status and provide updates to homeowners.
