The customer is currently in receipt of the One Parent Family Payment and the Working Family Payment. She made an application for Back to Education Allowance on 6 September 2018.
Customers in receipt of the Working Family Payment are not eligible for Back to Education Allowance.
A decision letter issued to the customer on 11 September 2018 advising her that her application had been refused as she was in receipt of the Working Family Payments. That letter also advised that the decision could be reviewed by another officer of the Department. To date no request to review the decision has been received.
I trust this clarifies the matter.