The person concerned is qualified for optical benefit. Under the scheme a free eye examination can be received once every other year, together with either free or subsidised spectacles, depending on personal choice, and repairs to same. Alternatively contact lenses can be chosen instead of spectacles if preferred.
Qualified contributors can obtain the required services from opticians contracted to the department. Contracted opticians can check a persons eligibility and claim payment directly via an on-line portal provided by the Department called WelfarePartners. Payment issues directly to opticians once per calendar month for claims submitted in the previous period. There is no delay in issuing payments and all claims are paid promptly.
I hope this clarifies the matter for the Deputy.