Departmental Correspondence

Dáil Éireann Debate, Tuesday - 15 January 2019

Tuesday, 15 January 2019

Questions (112)

Thomas P. Broughan

Question:

112. Deputy Thomas P. Broughan asked the Taoiseach the customer complaints received by his Department in each of the years since 2016; if the complaints are grouped into categories; the nature of the complaints; the resolution of same; and the number progressed to the relevant Ombudsman in each of the years since 2016. [54242/18]

Written answers

The Taoiseach

Eleven customer complaints were received in my Department since 2016. Two complaints were received in 2016, five complaints were received in 2017 and four complaints were received during 2018. No customer complaints have been received in 2019 to date. These complaints are not categorised, but nine of the complaints related to issues experienced with other Government Departments and the other two complaints related to content on my Department's website. Each complaint was investigated by the Customer Services Officer in my Department and the outcome was explained to the customer in each case. None of the complaints received progressed to the Ombudsman.