Dáil Éireann Debate, Tuesday - 15 January 2019
1235. Deputy Thomas P. Broughan asked the Minister for Culture, Heritage and the Gaeltacht the customer complaints received by her Department in each of the years since 2016; if the complaints are grouped into categories; the nature of the complaints; the resolution of same; and the number progressed to the relevant ombudsman in each of the years since 2016. [1868/19]
View answerI am advised that my Department received two customer complaints in 2016, two in 2017 and three in 2018 in relation to the Department's operations. Three of these were subsequently referred to the Office of the Ombudsman . I am advised that in each case, the matters raised have been addressed and brought to a conclusion.
My Department remains committed to advancing the principles of Quality Customer Service, and achieving ongoing improvement in the delivery of its services.
