Departmental Correspondence

Dáil Éireann Debate, Tuesday - 15 January 2019

Tuesday, 15 January 2019

Questions (886)

Thomas P. Broughan

Question:

886. Deputy Thomas P. Broughan asked the Minister for Communications, Climate Action and Environment the customer complaints received by his Department in each of the years since 2016; if the complaints are grouped into categories; the nature of the complaints; the resolution of same; and the number progressed to the relevant ombudsman in each of the years since 2016. [1867/19]

Written answers

Minister for Communications, Climate Action and Environment

There were eight customer complaints received by my Department in 2016 and 15 received in 2017; all of these were resolved. Nine of the 13 customer complaints received in 2018 have been resolved. None of the complaints had to be referred to the Ombudsman. The categories of complaint included broadcasting, waste, phone bills, eircodes, etc.