Jackie Cahill
Question:226. Deputy Jackie Cahill asked the Minister for Education and Skills the reason a person (details supplied) was refused the SUSI grant; and if he will make a statement on the matter. [6256/19]
View answerTuesday, 12 February 2019
Questions (226)
Written answers
As part of a comprehensive customer service and communications strategy provided by Student Universal Support Ireland (SUSI) to ensure that all necessary avenues are open to applicants to receive the information they need, a dedicated email and phone line service is provided by SUSI for Oireachtas members. This was established to meet an identified need for applicants who choose to engage the assistance of their public representatives in making enquiries about their grant applications.
This service complements the established channels provided by SUSI, which include online application-tracking, a dedicated website, a telephone helpdesk, email and social media, including Facebook and Twitter.
Enquiries may be emailed direct to SUSI at oireachtas@susi.ie. Staff in SUSI are responding to email queries within a matter of days.
If the student in question considers that he has been unjustly refused a student grant or that the rate of grant awarded is not the correct one, he may appeal this decision to SUSI within the statutory time limit of 30 days of his decision letter.
Where an individual applicant has an appeal turned down in writing by SUSI and remains of the view that the scheme has not been interpreted correctly in his case, an appeal form outlining the position may be submitted online by the applicant to the independent Student Grants Appeals Board within the required timeframe of 30 days.