GLAS is an online scheme supported by an online IT processing and annual payment system. All GLAS applications were submitted by Advisors to an online system. Papers returns are required on a very limited basis and have been reduced significantly compared to earlier schemes.
A condition of the scheme is that each applicant must engage the services of a GLAS accredited advisor. There is a dedicated GLAS helpline and email address available to assist participants or their GLAS advisors with any queries they may have in relation to the scheme.
The operation of the GLAS payment processing system is reviewed regularly and where possible, where actions are identified, they are implemented as potential efficiencies are identified.