The National Shared Services Office has informed me that the implementation of the PSPR restorations to some pensioners has been delayed primarily due to impaired or missing data that has prevented automatic processing.
A dedicated project team is working full time to review each file for every pensioner potentially impacted to correct any data inaccuracies in their records and ensure all arrears due are paid as soon as possible. Over 90% of pre-2019 PSPR restorations have been applied, and the process in respect of PSPR for 2019 has just commenced and will be dealt with as soon as possible.
Communication with impacted pensioners is being handled by telephone and the NSSO will write to all affected pensioners this month to explain the situation, apologise for the delay and set out the timeline for restoration. In addition, the NSSO met with the Retired Civil & Public Services Association (RCPSA) in February 2019 to apologise for the delay and its impact on pensioners and to explain the core difficulty in processing the arrears. I understand that the RCPSA is being kept informed on the matter and communicated with regularly.