Providing telecommunications services, including mobile phone services, is a matter for the relevant service providers operating in a fully liberalised market regulated by the Commission for Communications Regulation (ComReg), as independent Regulator. I do not have statutory authority to require commercial companies to roll out services and make specific investments in particular locations. The ComReg consumer helpline is accessible at email@example.com and I would urge consumers who feel they have not received an appropriate response from service providers to make contact with the Regulator.
With respect to the quality of mobile telephony service in other countries, comparisons between Member States and within regions can be problematic for many reasons, including the fact that the technical characteristics of mobile phone networks that determine coverage and capacity will vary between operators and locations. Other factors would include the characteristics of individual markets, including topography, population density, frequencies used etc.
Notwithstanding ComReg's independence, I recognise the frustration felt by Irish consumers where telecommunications networks are not always delivering the services people expect. The Mobile Phone and Broadband Taskforce worked with key stakeholders to produce a report in December 2016, available on my Department’s website, which contained 40 actions to alleviate some of the coverage deficits across the country. An Implementation Group is overseeing the implementation of the actions and comprises all key stakeholders responsible for delivery. The Implementation Group meets on a quarterly basis and publishes quarterly progress reports on the implementation status of actions.
Now in its third year of operation, the Taskforce has addressed over 60 actions and continues to focus on issues that are negatively impacting upon the rollout of essential telecommunications infrastructure in rural areas. The outcome of discussions at the second Annual National Stakeholder Forum held in October 2018 informed preparation of the 2018 Annual Review Report, which was published on 21 February 2019 together with the 2019 Work Programme. Over 30 new actions are contained in the 2019 Work Programme for delivery this year.
Some of the Taskforce’s achievements to date include:
- My Department and the Department of Rural and Community Development have worked to achieve a greater consensus around site selection for telecoms infrastructure and therefore improve mobile phone coverage.
- A focus group was established to provide guidance with respect to categories of location where high quality reliable mobile coverage should be made available as a priority. The report of the focus group was published on my Department’s website on 31 August 2018. It is anticipated that the output of the focus group should influence the actions of the mobile network operators in their work to reduce mobile phone black spots. It will also inform future policy in my Department with regards to priorities for mobile phone services.
- A working group has been established with the remit of investigating the feasibility of developing standardised policy for accessing and utilising State and publicly-owned assets for the deployment of telecommunications infrastructure.
- ComReg has published a composite national outdoor coverage map, which will, in tandem with its work on handset testing and activities to raise consumer awareness, allow people across Ireland to optimise the services available to them.
- ComReg has developed a licensing scheme which will enable households and businesses to use mobile phone repeaters to boost signals into their premises and bring immediate improvements in mobile coverage.
In tandem with the work of the Taskforce, the release by ComReg of the 3.6 GHz radio spectrum band, which has been identified at EU level as a primary band suitable for 5G rollout, will also contribute to addressing increasing mobile data demands and improve mobile coverage. Mobile operators’ commercial investment has also resulted in improved services, following ComReg's 2012 multi-band spectrum auction. At least one operator now has in excess of 90% 4G population coverage.
All of these initiatives should help enhance the quality of mobile phone and data services, particularly in areas currently experiencing a low level of service.