I am advised by Revenue that the service to which the Deputy is referring suffered a temporary technical fault, which resulted in customer calls not being correctly routed to call agents for follow up action. The service has since been restored and is available at telephone number 056-7783700, which is a single contact number to manage appointment requests across the South East geographic area.
Revenue has also advised me that it contacted customers who tried to use the service during the breakdown period, where contact details were left on the system, to assist them with their queries and arrange appointments as required. If the Deputy is aware of any person that encountered difficulties with the service and has not yet received a call-back, he can notify Revenue at telephone number 01-8655401. Revenue has assured me that it will make immediate contact with any such cases.