Tuesday, 28 May 2019

Questions (52)

Brendan Howlin


52. Deputy Brendan Howlin asked the Minister for Finance if the attention of the Revenue Commissioners has been drawn to the delays experienced by customers using the contact number it has provided in order to access appointments; his plans to address this issue; and if he will make a statement on the matter. [22323/19]

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Written answers (Question to Finance)

I am advised by Revenue that the service to which the Deputy is referring suffered a temporary technical fault, which resulted in customer calls not being correctly routed to call agents for follow up action. The service has since been restored and is available at telephone number 056-7783700, which is a single contact number to manage appointment requests across the South East geographic area.

Revenue has also advised me that it contacted customers who tried to use the service during the breakdown period, where contact details were left on the system, to assist them with their queries and arrange appointments as required. If the Deputy is aware of any person that encountered difficulties with the service and has not yet received a call-back, he can notify Revenue at telephone number 01-8655401. Revenue has assured me that it will make immediate contact with any such cases.