Wednesday, 26 June 2019

Questions (156)

Richard Boyd Barrett


156. Deputy Richard Boyd Barrett asked the Minister for Health if there is a one-stop shop for persons experiencing mental health difficulties or crises in which they can obtain information regarding services available and the way in which to access them; if not, if consideration will be given to establishing same; and if he will make a statement on the matter. [26983/19]

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Written answers (Question to Health)

I have been working with the HSE on developing several information supports for individuals seeking Mental Health supports.

A newly revised '' website went live on October 10 2018. The public can now find personalised support options through an integrated search tool that generates information on online resources, telephone and face-to-face supports and services relevant to a wide range of mental health issues.

In addition to the website, the HSE is advancing the establishment and operation of a single and stand-alone National Mental Health Service Telephone Contact Facility to effectively manage mental health service related queries emerging from the community. This service will operate on a 24/7 basis and will encompass (i) the provision of information about, and direction of callers to, the most appropriate national and local pathway(s) to care specific to the query raised, and (ii) where possible, the direct transfer of callers to the most appropriate existing helpline partners and/or services as required. Minister Daly is working with National Ambulance Service to establish this support line which will be operational in Quarter 3, 2019.

These additional online and telephone supports will provide a one stop shop for all enquiries pertaining to mental health.