Dáil Éireann Debate, Tuesday - 23 July 2019
2826. Deputy Róisín Shortall asked the Minister for Employment Affairs and Social Protection the status of the branch office digital claim model under discussion in her Department; if staff working under the model will be civil servants employed by her Department; and if she will make a statement on the matter. [34520/19]
View answerThe digital claim introduces electronic capture, storage and transmission of claim information. It is now in operation in 55 of the Department’s 58 Branch Offices and it is planned to implement it in the remaining 3 Branch Offices by end 2019.
The introduction of a digital claim does not change the division of work between Branch Office and Departmental staff.
