Limerick City and County Council provide a highly effective transactional shared service on behalf of all local authorities in the administration of the Housing Assistance Payment (HAP) scheme. The HAP Shared Services Centre (SSC) manages all HAP related rental transactions for the tenant, local authority and landlord. Once a HAP application has been received and confirmed as valid by the relevant local authority, it is then processed by the HAP SSC. On average, HAP applications are processed by the SSC within 2 working days of receipt. Any rental payment arising for a given month will then be made to a landlord on the last Wednesday of that month.
At the end of Q2 2019, there were more than 48,000 households in receipt of HAP support and over 28,000 separate landlords and agents providing accommodation to households supported by the scheme.