Dáil Éireann Debate, Tuesday - 1 December 2020
509. Deputy Bernard J. Durkan asked the Minister for Social Protection the extent to which backlogs in respect of various headings and payments which may have arisen due to Covid-19 are being addressed; and if she will make a statement on the matter. [40477/20]
View answerMy Department is committed to providing a quality service to all its customers, ensuring that applications are processed and that decisions on entitlement are made as quickly as possible.
There are no significant backlogs in the Department's scheme areas at present. All scheme areas are mainly up to date on claim processing and any backlogs are currently being worked down.
I can assure the Deputy that claim processing is kept under active review, with all possible steps taken to ensure good customer service.
I trust this clarifies the matter for the Deputy.
