Dáil Éireann Debate, Wednesday - 27 January 2021
164. Deputy Niamh Smyth asked the Minister for Transport if he will review correspondence from a person (details supplied); if he will request the RSA to address the issue; and if he will make a statement on the matter. [4456/21]
View answerWhile this is an operational matter for the Road Safety Authority, I understand the RSA are experiencing some operating problems following the launch of their new Driving Test System and Customer Portal. This is due to exceptionally high levels of demand which in turn is increasing call volumes.
My Department raised these problems with the RSA. We have been assured the technical issues are gradually being resolved and the Authority have put extra resources in place in their call centre. My Department will continue to monitor the operations of the RSA, while having regard to their statutory competence.
