The driving test and driver licencing services are not currently operating as normal due to the impact of Covid-19. Tests are only available, under Level 5 Covid-19 restrictions, to essential workers. This has had a significant impact on waiting times. A Public Service Card is not required to book a driving test or to access the RSA Customer Portal.
To renew a learner permit or driving licence, you are required to present photographic ID, evidence of PPSN, evidence of address and evidence of residency entitlement. An applicant can normally present in person at a National Driver Licence Service (NDLS) office where the required documentation can be examined and a face to face verification can be made. However, this service is restricted to essential workers only during Level 5.
When applying online, the same information is required and the challenge of verifying a person’s identity is more difficult than when someone presents in person at an NDLS office. A verified MyGovID account, which requires a Public Service Card (PSC), satisfies this requirement.
The PSC is a way to streamline the identification process across all public services, making application for all services easier for everyone, and taking away unnecessary burdens from the citizen and the State. The intention is that people will need to go through the cumbersome process of providing documents to prove their identity only once - for the PSC - and then be able to use that card as an ID for a wide range of public services. More particularly, if people are to have confidence in using public services online, they need to have an verified and authenticated online identity and MyGovID, building on the PSC, gives people that confidence and the means to access services online.
The Department of Social Protection is responsible for issuing Public Service Cards.
