The Registrar of Companies is a statutory role and the Registrar has administrative independence in the exercise of this function.
I am assured by the Registrar that the difficulties relating to the new IT system have now been addressed with the exception of a small number of issues which are being resolved on a prioritised basis. These include occasional issues arising for users who do not have customer accounts and are ordering documents on a once off basis and intermittent issues with the formatting of addresses which migrated from the old database.
I understand that the CRO has not withheld any payments to the developers of the system. The contract in place with developers includes, at no additional cost, any work required to resolve defects in development.