Peter Burke
Question:77. Deputy Peter Burke asked the Minister for the Environment, Climate and Communications the status of a broadband connection for a location (details supplied). [27964/21]
View answerTuesday, 25 May 2021
Questions (77)
Written answers
The premises referred to in the Question is located in the BLUE area on the NBP High Speed Broadband Map which is available on my Department's website at www.broadband.gov.ie. From an initial check by my Department the indications are that this premises should have access to high speed broadband from commercial service providers with download speeds of up to 70 Mbps. The BLUE area represents those areas where commercial providers are either currently delivering or have plans to deliver high speed broadband services. My Department defines high speed broadband as a connection with minimum speeds of 30Mbps download and 6Mbps upload. The activities of commercial operators delivering high speed broadband within BLUE areas are not planned or funded by the State and my Department has no statutory authority to intervene in that regard. There may be a choice of operators offering this service in the area referred to and further information in this regard is available at www.comreg.ie/compare/#/services.
Complaints about service provision are a matter between the consumer and the service provider in the first instance. If this avenue has been exhausted without a satisfactory resolution, the Commission for Communications Regulation (ComReg) may be able to assist further. ComReg is the independent body that issues licences to broadband service providers and investigates complaints to make sure that companies are delivering services in line with their licence obligations.
In the event that, having exhausted the above options, a premises located in the BLUE area still cannot get high speed broadband from service providers in the area, they should contact my Department at broadband@decc.gov.ie with full details and the matter will be investigated by my officials.