Universities and Institutes of Technology determine their own procedures for admission. The CAO process applications for undergraduate, and some postgraduate, courses on their behalf. Decisions on admissions are made by the Higher Education Institutions who then instruct the CAO to make offers to successful candidates. Neither I nor my Department have a role in the operation of the CAO and it is not within my remit to intervene in individual cases.
The CAO can be contacted directly with queries via their website.
If the issue is not resolved the applicant’s satisfaction, the option to appeal is available. The CAO has an Independent Appeals Commission, to which recourse may be had by applicants who believe that they have been treated unfairly by CAO, and whose complaints have not been resolved by CAO. The function of the Appeals Commission is to ensure that the rules are applied fairly.