Both the Disability Act 2005 and Equal Status Acts 2000-2018 provide for complaints mechanisms for those who consider that they have not been able to access relevant services.
Under the 2005 Disability Act, public bodies must appoint “inquiry officers” to process complaints about any failure by a public body to provide access as required by the Act. Any person who is not satisfied with the outcome of a complaint made may appeal to the Ombudsman. Under the legislation, the Ombudsman is given powers to investigate any failure by a public body to comply with the access requirements of Part 3 of the Act.
The Workplace Relations Commission is the adjudicator in cases under the Equal Status Acts.
Information in relation to the Department of Transport’s Accessibility Work Programme is available at www.gov.ie/en/policy-information/705a02-accessibility-in-transport/.