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Postal Services

Dáil Éireann Debate, Tuesday - 14 December 2021

Tuesday, 14 December 2021

Questions (119)

Thomas Pringle

Question:

119. Deputy Thomas Pringle asked the Minister for the Environment, Climate and Communications the correct contact details for TDs and Senators to use in order to contact An Post on behalf of persons who have complaints and concerns that are not being addressed via the usual channels of communication with An Post; and if he will make a statement on the matter. [61194/21]

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Written answers (Question to Environment)

In accordance with Circular 25/2016, An Post also provides a dedicated email address for Oireachtas members. The relevant contact details have been forwarded to the Deputy directly.

An Post has a dedicated Customer Service Charter page on its website outlining the complaints process in place by the company. www.anpost.com/Customer-Charter/Feedback-Complaints

The Commission for Communications Regulation, ComReg, is the statutory body responsible for the regulation of the electronic communications sector (telecommunications, radio communications, broadcasting transmission and premium rate services) and the postal sector. Full contacts details for ComReg are available at www.comreg.ie/

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