The electricity and gas retail markets in Ireland operate within a European Union regulatory regime wherein electricity and gas markets are commercial, liberalised, and competitive. Operating within this overall EU framework, responsibility for the regulation of the electricity and gas markets, is solely a matter for the Commission for Regulation of Utilities (CRU), which was assigned responsibility for the regulation of the Irish electricity and gas markets following the enactment of the Electricity Regulation Act (ERA), 1999. I understand from the Deputy that the matter raised in this specific instance has already been submitted to the complaint resolution service offered by CRU. The CRU, as the Deputy will appreciate, is an independent statutory regulator and is accountable for the performance of its functions to the Oireachtas, and not to me as Minister. I have no function in these matters.The Deputy may wish to note that CRU provides a dedicated email address for Oireachtas members, which enables them raise questions on general energy regulatory matters to CRU at oireachtas@cru.ie for timely direct reply.