I propose to take Questions Nos. 420 and 428 together.
The current online Passport Tracker facility which is available on the Department of Foreign Affairs website has been in operation since the end of 2016. The historical data requested by Deputy Murphy is not available as the Passport Tracker continually updates as an application progresses through the system.
The online Passport Tracker tool provides applicants with an indication of how their application is progressing through the system and gives an estimated issue date based on the current average application processing time.
The Passport Service regrets that the Passport Tracker recently experienced technical issues which resulted in the tracker not correctly updating a small number of applications. The Passport Service became aware of the issue earlier this month and initiated an investigation at that point. This issue has been identified and is now fixed. While it has not been possible to immediately update all affected applications on the tracker, this will happen automatically when these applications reach the next stage of the process. It is rare for the Passport Tracker to experience this kind of technical issue. The Passport Service regrets any inconvenience caused to applicants who have been affected.
Applicants who wish to receive an update on the status of their passport application can contact the Customer Service Hub at (01) 6711633 or via Webchat on my Department's website (www.dfa.ie/passports).