Dáil Éireann Debate, Tuesday - 29 March 2022
492. Deputy Sorca Clarke asked the Minister for Social Protection the length of time that it takes to change bank account details on the mywelfare app given the imminent need for welfare recipients to provide alternative bank details due to the closure of a bank (details supplied). [16667/22]
View answerThe fastest way for a customer to advise my Department of their new payment details is through the change of payment service on www.MyWelfare.ie. This service allows customers with a verified MyGovID account to advise the Department of their Change of Payment Method details quickly, and without the need to obtain a paper form, and this request is then sent to the relevant scheme area.
I wish to reassure the Deputy that all payment change requests are being monitored carefully to ensure they are being processed as quickly as possible due to the pending closure of Ulster Bank.
As the processing times for payments vary, it is important that customers impacted do not close their Ulster Bank account until they receive their Department of Social Protection payment into their newly nominated bank account.
If the Deputy has a particular case in mind and wishes to forward the details, I will ensure that it followed up by my Department.
