Dáil Éireann Debate, Tuesday - 5 July 2022
168. Deputy Emer Higgins asked the Minister for Finance when the Central Revenue Information Office at Cathedral Street, North City, Dublin 1 will be open to members of the public; and if he will make a statement on the matter. [35284/22]
View answerI am advised by Revenue that the Central Revenue Information Office on Cathedral Street is open to members of the public who wish to avail of Revenue’s “in-person” appointment service. This service allows people to schedule an appointment at a time that suits them, eliminating queue waiting times that are a feature of any “walk in” service. Appointments must be booked in advance by calling the Appointment Helpline on 01 738 3660 which is open from 09.30 to 13.30 (Monday to Friday).
The “in-person” appointment service is in addition to the existing “virtual” appointment service being provided which largely reduces the need to visit in-person. Virtual appointments can also be booked through the Appointment Helpline.
Following the introduction of blended working arrangements it is anticipated that the in-person appointment service will be expanded to other public office locations in September.
Revenue continues to provide a full range of online services for taxpayers to manage their tax affairs, which for the most part remove any requirement to access public offices. These services, which include an online communications channel through the MyEnquiries system, are available 24/7, are easy to use and are fully secure. For taxpayers who, for a variety of reasons, may not have access to the online services, Revenue provides extensive support across its various telephone helplines and continues to operate a full service for queries being received through the postal system.
