Dáil Éireann Debate, Thursday - 14 July 2022
94. Deputy Ruairí Ó Murchú asked the Minister for Social Protection if she will make the application for access to community welfare officers available online given the difficulties being experienced by persons; and if she will make a statement on the matter. [34885/22]
View answerThe Community Welfare Service delivers the supplementary welfare allowance scheme which is the safety net within the overall social welfare system. This scheme helps eligible people in the State whose means are insufficient to meet their needs and those of their dependents.
Customers do not have to meet in person with an Officer to make a claim. The application form, SWA1 is available online at www.gov.ie for those who can access online services. The completed application form can be posted or dropped into the local Intreo Centre where it will be processed promptly.
Access to Community Welfare Services is not limited to a face-to-face meeting. Consultations can be discreetly arranged via phone or at our Intreo Centres and Social Welfare Branch Offices which are open five days per week. A direct home visit appointment can be arranged depending on the person's needs.
The Department are currently assessing the provision of an online application process that meets the needs of our customers. The provision of SWA1 forms online will ensure that those who wish to access this scheme without needing to attend an office can do so. Customers can request a form by using CWSforms@welfare.ie.
The Community Welfare Service is ready to provide a flexible service to meet the different needs of customers, who may find themselves in a financially difficult or vulnerable situation. It is important that this service is easily accessible and responsive to customer needs. The availability of locally based Community Welfare Officers and developing a modern and targeted delivery of assistance is a key feature of the service.
Any person who considers they may have an entitlement to assistance under the SWA scheme is encouraged to contact their local community welfare service. There is a National Community Welfare Contact Centre in place - 0818-607080 - which will direct callers to the appropriate office.
