Dáil Éireann Debate, Tuesday - 26 July 2022
129. Deputy Jennifer Whitmore asked the Minister for the Environment, Climate and Communications if he will provide the identification required for an individual (details supplied) in order to get broadband installed in their home; and if he will make a statement on the matter. [41062/22]
View answerThe premises referred to in the Question is located in the BLUE area on the NBP High Speed Broadband Map which is available on my Department's website at www.broadband.gov.ie.
BLUE areas are not included in the State intervention area covered by the National Broadband Plan as commercial operators are already providing high speed broadband or have indicated future plans to do so. My Department defines high speed broadband as a connection with minimum speeds of 30Mbps download and 6Mbps upload. Under State aid rules, my Department is not permitted to displace commercial investment by intervening in areas where commercial investment exists or is planned, as to do so would be an infringement of the State aid rules. The activities of commercial operators delivering high speed broadband within BLUE areas are not planned or funded by the State and my Department has no statutory authority to intervene in that regard.
Complaints about service provision are a matter to be dealt with between the consumer and the service provider in the area in the first instance. If this avenue has been exhausted without a satisfactory resolution, the Commission for Communications Regulation (ComReg) may be able to assist further. ComReg is the independent body that issues licences to broadband service providers and investigates complaints to ensure that companies are delivering services in line with their licence obligations.
Notwithstanding this, my Department is undertaking an ongoing investigation regarding the premises referred to in the Question and is maintaining ongoing communication with the premises owner in the matter and updating them with any developments as they arise.
