Dáil Éireann Debate, Wednesday - 14 September 2022
637. Deputy Carol Nolan asked the Minister for Agriculture, Food and the Marine if the Forestry Service has an official policy or procedures for recording, investigation and so on in the interest of transparency, impartiality and public trust regarding complaints not appeals made about the Forestry Service; and if he will make a statement on the matter. [44524/22]
View answerMy Department is committed to providing good customer service to all our customers and clients. The three Divisions of my Department involved in forestry are subject to the Department’s Customer Service Complaints Procedure, available under the Customer Service section on my Department’s website on www.gov.ie.
Complaints should initially be made to the Senior Officer in charge of the area to which the complaint relates. If a satisfactory response is not received, the matter can be referred to the Quality Service Unit who will have it fully and impartially investigated.
Should the complainant remains dissatisfied after the above steps have been taken, it is open to the complainant to contact the Office of the Ombudsman. The Office of the Ombudsman examines complaints from people who feel they have been unfairly treated by certain public bodies including government departments.
It is the goal of my Department at all times to manage complaints in a way that is fair, non-recriminatory, respectful and impartial.
