Telecommunications Services

Dáil Éireann Debate, Tuesday - 20 September 2022

Tuesday, 20 September 2022

Questions (158)

Brendan Griffin

Question:

158. Deputy Brendan Griffin asked the Minister for the Environment, Climate and Communications if he will clarify a matter (details supplied); and if he will make a statement on the matter. [45890/22]

Written answers

Minister of State at the Department of the Environment, Climate and Communications

I have no role or statutory function in the matter raised by the Deputy.

The Commission for Communications Regulation (ComReg) is charged under statute with the promotion of the interest of users of electronic communications services, and in accordance with Regulation 16(1)(d) of the EU Framework Regulations with addressing the needs of specific social groups, including the elderly in particular.

On the issue of bills, ComReg recently published a consumer news alert on its website on the issue of paper vs paperless billing which is available at: Can I still receive a paper bill? Commission for Communications Regulation (comreg.ie). In essence, where a customer cannot reasonably access an alternative billing medium, they may request that they receive paper bills free of charge.