Dáil Éireann Debate, Thursday - 22 September 2022
206. Deputy Brendan Griffin asked the Minister for Finance the reason that the offices of the Revenue Commissioners still remain closed to the public; if he will request the reopening of this vital service to the public; and if he will make a statement on the matter. [46396/22]
View answerI am advised by Revenue that in-person appointment services are being provided at the Revenue offices at Cathedral Street, Dublin 1 and Assumption Road, Cork. Appointments can be booked by calling the Appointment Helpline on 01 738 3660. It is envisaged that similar services will be provided in Limerick and Galway in the near future and consideration will then be given to extending the service to other public offices.
The in-person appointment service is in addition to the existing virtual appointment service being provided which largely reduces the need to visit in-person. Virtual appointments can also be booked through the Appointment Helpline.
I am further advised that Revenue provides a full range of online services for taxpayers to manage their tax affairs, which for the most part removes any requirement to access public offices. These services, which include an online communications channel through the MyEnquiries system, are available 24/7, are easy to use and are fully secure.
For taxpayers who, for a variety of reasons, may not have access to the online services, Revenue provides extensive support across its various telephone helplines and continues to operate a full service for queries being received through the postal system.
