Dáil Éireann Debate, Tuesday - 4 October 2022
420. Deputy John Brady asked the Minister for Social Protection the number and location of Citizens' Information Services which have closed in the past six months in tabular form; and if she will make a statement on the matter. [47988/22]
View answerThe Citizens Information Board (CIB) is a statutory agency tasked with providing information, advocacy and advice to citizens. These important services are delivered by eight independent regional Citizen Information Service (CIS) companies. CIB provides funding to eight CIS companies that operate a national network of Citizens Information Centres.
It is important to note that, by law, the CIB is charged with independently overseeing the delivery of its services under its remit. Similarly, each CIS is an independent limited company governed by a voluntary board of directors. These eight CIS companies make decisions independently on the delivery of services in their own regions.
CIB have informed me that there has been one closure of a centre within the last six months.
|
CIC Office |
Closure Date |
Reason for Closure |
|
Rathmines CIC |
24/05/2022 |
South Dublin CIS were issued with a notice to vacate the premises due to the building being sold. |
Nationally, 89 Citizens Information Centres are currently open and remain available to provide information, advice and advocacy. Information on service locations and opening hours can be found on centres.citizensinformation.ie/.
Additionally, for customers who may not be able to access this information on the website, they can contact the Citizens Information Phone Service (CIPS) on 0818 07 4000, which is open Monday to Friday from 9am – 8pm .
It is incumbent on CIB and the CIS Boards to ensure that a high-quality service is delivered nationally which will continue to provide essential information, advice and advocacy to the citizens of Ireland in the most effective manner possible.
