Dáil Éireann Debate, Tuesday - 8 November 2022
733. Deputy Éamon Ó Cuív asked the Minister for Social Protection her plans to create an online application process for people applying for additional needs payment; when this is expected to be available; and if she will make a statement on the matter. [55601/22]
View answerUnder the supplementary welfare allowance scheme, my Department can make additional needs payments (ANP) to help meet expenses that a person cannot pay from their weekly income and certain supplements to assist with ongoing or recurring costs that cannot be met from the client’s own resources and are deemed to be necessary.
As customer demand for online services continues to grow, the Department is committed to the design, build and delivery of customer-focused online services. The design and development of an online application process for ANPs are ongoing to meet the needs of customers. A go-live date for the online application process has yet to be confirmed.
In the meantime, the application form, SWA1, is available to download online at www.gov.ie or customers can also request a form by emailing CWSforms@welfare.ie. The completed application form can then be posted or dropped into the local Intreo Centre where it will be processed promptly.
Any person who considers they may have an entitlement to an additional needs payment is encouraged to contact their local community welfare service. There is a National Community Welfare Contact Centre in place - 0818-607080 - which will direct callers to the appropriate office.
I trust this clarifies the matter for the Deputy.
