Cormac Devlin
Question:101. Deputy Cormac Devlin asked the Minister for Social Protection if she has any plans to review the operation of Intreo offices; and if she will make a statement on the matter. [59126/22]
View answerTuesday, 29 November 2022
Questions (101)
Written answers
Ongoing regular reviews of internal structure and processes are normal in any operational environment. These routine operational reviews do not involve any change to customer benefits or entitlement but represent normal business process change and refinement.
As part of this ongoing process in 2021 my Department reviewed management reporting lines as well as how it organised the processing of Intreo centre claims so as ensure staff workloads could be balanced. The review did not involve any changes to Intreo centre locations or services available to the public at Intreo centres.
As is the case with any large customer service organisation my Department will continue to review and refine its operational procedures and management structures.
I trust this clarifies the matter for the Deputy.