Dáil Éireann Debate, Tuesday - 29 November 2022
126. Deputy Jennifer Murnane O'Connor asked the Minister for Social Protection if her Department will be bringing forward a new customer charter and customer action plan; and if she will make a statement on the matter. [59216/22]
View answerMy Department is committed to delivering excellent Customer Service. The Department aims to provide the best possible service, ensuring all customers are served in a professional, fair, courteous and timely manner, and are provided with full and clear information regarding entitlements while having their privacy respected.
My officials are currently in the process of reviewing and updating the current Customer Service Charter 2020 – 2022 and action plan. When the new Customer Service Charter 2023 – 2025 is finalised, it will be published on my Department's website on www.gov.ie.
I hope this clarifies the matter for the Deputy.
