Dáil Éireann Debate, Wednesday - 18 January 2023
913. Deputy Cian O'Callaghan asked the Minister for Social Protection the effect that the merger of the Kilbarrack and Coolock social protection offices has had; if a review of the merger has been conducted; if the merged office has had a backlog of queries; if so, the size of the backlog; and if she will make a statement on the matter. [1778/23]
View answerThe changes that came into effect as a result of the merger of Kilbarrack and Coolock were related to the internal processes of the payments teams. There has been no change for the general public in accessing support and services in either location. The Kilbarrack and Coolock offices are operating as fully functional Intreo Centres offering a range of services including information and reception services, the Community Welfare Service, Activation support and a walk-in PSC service. The Kilbarrack Intreo Centre offers customers the choice of accessing digital services or accessing assistance at reception which is managed by experienced Departmental staff. Access to Community Welfare Officers and Social Welfare Inspectors is available in both locations. Ongoing monitoring of the services in both Intreo Centres is undertaken by Area Managers and Intreo Centre Managers on a daily and weekly basis.
I trust this clarifies the matter.
