Dáil Éireann Debate, Tuesday - 24 January 2023
321. Deputy Michael Ring asked the Minister for Housing, Local Government and Heritage if he has engaged with the RTB in relation to the delays being experienced by landlords and tenants submitting inquiries and applications; and if he will make a statement on the matter. [3274/23]
View answerThe Residential Tenancies Acts 2004-2022 regulates the landlord-tenant relationship in the rented residential sector and sets out the rights and obligations of landlords and tenants. The Residential Tenancies Board (RTB) was established as an independent statutory body under the Acts to operate a national tenancy registration system and to facilitate the resolution of disputes between landlords and tenants and as such, the implementation of the new tenancy management system is an operational matter for the RTB.
I am aware that some landlord and agent customers are encountering issues with the new RTB tenancy management system and unfortunately, it has taken longer than expected to overcome these issues, but the RTB has given its assurance that it is committed to working collaboratively and constructively with the sector to move through this period.
The RTB has assured my Department that their customer service teams are spending considerable time with landlords supporting their transition over to digital services, or continuing to support them where paper applications may be more appropriate for them. My Department continuously engages with the RTB to ensure that they are availing of the resources and support available to them in transitioning to this new system and resolving these issues.
Should further information be required by the Deputy, the RTB set up a dedicated email address for this purpose and may be contacted at OireachtasMembersQueries@rtb.ie.
