Paul McAuliffe
Question:27. Deputy Paul McAuliffe asked the Minister for Transport his plans to improve wait times for NCT tests; and if he will make a statement on the matter. [10469/23]
View answerThursday, 2 March 2023
Questions (27)
Written answers
The operation of the National Car Testing Service (NCTS) is the statutory responsibility of the Road Safety Authority (RSA). I have therefore referred the Deputy's query to the Authority for direct reply. I would ask the Deputy to contact my office if a response has not been received within ten days.
I am aware of the challenges that the RSA and the NCTS are currently facing to meet the high demand for tests and the ensuing delays for vehicle owners. My officials continue to meet weekly with the Authority, to monitor ongoing progress in reducing test delays and to ensure every possible action is being taken to reinstate an average waiting period of 12 days, as well as supporting all appropriate requests from the RSA for assistance. I have also met recently with the RSA Chief Executive and Chair to discuss this and other matters.
There has been some progress in addressing the long-term staffing issues behind this backlog. 110 inspectors were recruited in 2022 (including 44 recruited from outside the EEA). Recruitment of qualified vehicle inspectors is ongoing, with a cohort of 599 testers now in place and a further 8 currently in training. A number of other measures to provide additional capacity at test centres are also in place, including increased staff overtime and the temporary transfer of 20 testers from the NCTS contractor’s Spanish operation for a period of 3 months. Eight of these testers are continuing for a further period. Testers are assigned to the test centres with the most significant delays.
In the interim, I am advised that customers seeking test appointments may contact the NCTS directly, by calling 01-4135992 or by availing of the priority waiting list function via the NCT website, www.ncts.ie. In the majority of cases, these vehicle owners are provided with an appointment within 30 days.
A referred reply was forwarded to the Deputy under Standing Order 51
Question No. 28 answered with Question No. 23.