Dáil Éireann Debate, Thursday - 9 March 2023
94. Deputy Mark Ward asked the Minister for Housing, Local Government and Heritage his views on South Dublin County Council's housing maintenance team only accepting maintenance requests from tenants through housing online and no longer taking maintenance requests by email or telephone. [11542/23]
View answerSouth Dublin County Council has moved to an online system for residents to report housing maintenance issues. They are not taking calls or emails. They are not adequately responding to elected representatives. The local authority states there are high levels of digital literacy in the county. I was wondering where they got that figure. How can people, who have not the capacity or the money to use this system, report these faults? Can the Minister outline his views on this system?
I ask the Minister of State to make a brief response.
We made contact with South Dublin County Council, which advised us that a dedicated service is still available during office hours to take telephone calls relating to emergency maintenance requests from tenants who are older, who have disabilities or who have additional needs.
If what Deputy Ward is saying about South Dublin County Council remains the position, he should let us know and we will follow up with it.
Okay.
