Dáil Éireann Debate, Tuesday - 21 March 2023
848. Deputy Emer Higgins asked the Minister for Social Protection whether there are plans to open an Intreo centre in Lucan County Dublin given the population growth in the area; and if she will make a statement on the matter. [13788/23]
View answerCustomers from the Lucan area currently avail of the Department’s services at the Clondalkin Intreo Centre, including the Community Welfare Service (CWS). The walk-in CWS in Clondalkin Intreo Centre operates alongside the Department’s national CWS contact phone line. This means customers can access CWS services in-person, over the phone and by email. A new online service for accessing Supplementary Welfare Allowance payments will also be available at www.MyWelfare.ie from the end of March 2023. Where it is needed, Community Welfare Officers can also arrange to visit a person’s house by appointment. Customers may also contact the National Intreo Contact Centre (NICC) at 0818 405060 with enquiries about their Jobseeker’s or One-parent Family Payment claims. Customers can speak with Department of Social Protection staff who will work to resolve their query when they contact the NICC.The Clondalkin Intreo Centre was completed in 2015 and it included an extension into the adjoining and former Motor Tax Office. The Department believes that the scale of the operation in Clondalkin is capable of serving the population catchment of the Lucan area and has no plans for an Intreo Centre in Lucan at the present time.
