Dáil Éireann Debate, Wednesday - 29 March 2023
97. Deputy Cian O'Callaghan asked the Minister for Housing, Local Government and Heritage if there will be additional staff allocated to the Residential Tenancies Board when the ban on evictions is lifted; and if he will make a statement on the matter. [15596/23]
View answerThe Residential Tenancies Board, or RTB, was established as a quasi-judicial independent statutory body under the Residential Tenancies Acts 2004-2022 to regulate the rental sector; provide information to tenants and landlords; maintain a national register of tenancies; resolve disputes between tenants and landlords; and conduct research and provide information to inform policy.
The remit of the Board covers the private rental sector, the not-for-profit housing providers commonly known as Approved Housing Bodies and Student-specific Accommodation providers. The day-to-day operations of the RTB are a matter for the Board.
Following recommendations in the RTB Workforce Plan (2018 – 2021) and engagement with the Department of Public Expenditure, NDP Delivery and Reform (DPER), the RTB received sanction for significant additional staff over the past three years. The RTB has a sanctioned staffing compliment of 110. It currently has 100 permanent staff and is carrying 10 vacancies. The RTB is actively recruiting to fill the remaining vacancies and to date this year, the RTB has appointed 15 new recruits to permanent positions. Separately, on 18 January 2023 DPER sanctioned an additional Principal Officer post, who will have responsibility for Digital and Data Services, within the RTB Executive Management Team Structure which is now advertised on the RTB website. Additional funding of €2m will be provide to the RTB for 2023, bringing its total allocation to €13.37m.
The RTB has recently almost doubled the staffing in its outsourced call centre to deal with the issues that have arisen following the introduction of annual registration and it has been working hard to find the right balance between ensuring contracted staff are adequately trained and capable of assisting customers with their queries, ranging from linking tenancies, verifying accounts, and data-inputting paper applications. My Department will continue to work with the RTB to ensure it is sufficiently resourced to deliver on its expanded mandate, including any specific requests, and to support the RTB in reducing response times for people seeking their services.
