I can advise the Deputy that the person referred to should contact the visa office directly quoting the visa application number to make a request that their passport be returned. The Visa Office can be contacted at:
travelrequest@justice.ie
The person concerned should advise how they wish the documents to be returned. The options available to them are:
1. By registered post to Ireland or UK. They should confirm the address in their correspondence with the visa office.
2. A courier company may collect, at the applicant’s expense. The address for courier pick up is below:
Immigration Service Delivery (ISD),
6/7 Hanover Street East
Dublin 2,
D02W320
Ireland
The courier company must provide the applicant's full name and visa transaction number when they attend for pick up.
There is no service currently for documents to be collected by applicant’s friends or family members at the Hanover Street office.