I am advised that Revenue provides a wide range of service channels to taxpayers who require assistance including online, phone, postal and an appointment service.
While Revenue previously provided a traditional over the counter service in a number of their offices, changing demands of taxpayers and the need to provide an efficient and cost-effective service has resulted in the overall mix and nature of service channels evolving.
Revenue have confirmed that between 2015 and 2017 a number of their public offices transitioned from a walk-in service to an appointments service. At the start of 2020 appointments could be arranged in all Revenue offices and a walk-in service was available in Cork, Limerick, Galway and Dublin.
Revenue provides a full range of online services via MyAccount and Revenue Online Services (ROS) that allows most taxpayers to manage their tax affairs online, which for the most part removes any requirement to attend public offices, including a secure online communication channel, MyEnquiries, where queries can be submitted, and progress tracked. In addition, Revenue provides a comprehensive phone service that is structured around business function rather than geographic location. The table below sets out the business function, its associated phone number and opening times. Revenue is continuously reviewing its service channel options and deploys its resources on an agile basis to meet demand.
For those taxpayers who would prefer a face-to-face meeting, an Appointments Service is provided. The Appointment Service offers both virtual and in-person appointments, eliminating waiting times and allowing taxpayers to choose a time convenient for them. An appointment can be made through Revenue’s dedicated appointments phone service, 01-7383660, or alternatively, taxpayers can visit one of four Revenue Offices located in Dublin (Cathedral Street, Dublin 1), Cork (Revenue house, Blackpool), Galway (Geata na Cathrach, Galway) and Limerick (Sarsfield House, Francis Street, Limerick) to make an appointment.
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Phone Service
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Phone No.
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Opening Hrs.
|
Days Available
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Access Officers (for persons with a disability)
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01 647 44 98
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09.00am - 17.00pm
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Monday - Friday
|
|
Vehicle Registration Tax (VRT)
|
01 738 36 19
|
09.30am - 13.30pm
|
Monday - Friday
|
|
Local Property Tax
|
01 738 36 26
|
09.30am - 16.30pm
|
Monday - Friday
|
|
Business and Self-Assessed helpline
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01 738 36 30
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09.30am - 13.30pm
|
Monday - Friday
|
|
PAYE Jobs and Pensions Helpline
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01 738 36 36
|
09.30am - 13.30pm
|
Monday - Friday
|
|
National Employer Helpline
|
01 738 36 38
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09.30am – 13.30pm
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Monday – Friday
|
|
National Excise Licence Office (NELO)
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01 738 36 40
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09.30am – 13.30pm
|
Monday – Friday
|
|
Stamp Duty Service
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01 738 36 46
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10.00am - 13.00pm
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Tuesdays & Thursdays
|
|
PAYE Appointment Service
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01 738 36 60
|
09.30am - 13.30pm
|
Monday - Friday
|
|
Collector General & Tax Relief at Source
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01 738 36 63
|
09.30am – 13.30pm
|
Monday – Friday
|
|
Collector General’s Card Payments
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01 738 36 65
|
09.30am – 16.30pm
|
Monday – Friday
|
|
Central Repayments Office
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01 738 36 71
|
09.30am - 13.30pm
|
Monday - Friday
|
|
National Capital Acquisitions Tax (CAT) Unit
|
01 738 36 73
|
09.30am - 13.30pm
|
Monday - Friday
|
|
Customs Policy & Procedural Support
|
01 738 36 76
|
10.00am - 12.30pm
|
Monday - Friday
|
|
eCustoms Tech. Support, Systems & Accounting
|
01 738 36 77
|
09.00am - 14.00pm
|
Monday - Friday
|
|
Customs Clearance & Import/Export Controls
|
01 738 36 85
|
00.01 – 24.00
|
Monday - Sunday
|
|
Charities and Sporting Bodies
|
01 738 36 88
|
09.30am - 13.30pm
|
Monday - Friday
|
|
MyAccount Registration Helpdesk
|
01 738 36 91
|
09.30am - 13.30pm
|
Monday - Friday
|
|
ROS Technical Helpdesk*
|
01 738 36 99
|
09.00am – 17.00pm
|
Monday – Friday
|
|
Excise Movement Control System (EMCS)
|
042 935 33 02
|
09.00am - 17.00pm
|
Monday - Friday
|
|
One Stop Shop (formerly Mini One Stop Shop)
|
042 935 33 40
|
09.00am - 17.00pm
|
Monday - Friday
|
|
Automatic Exchange of Information (AEOI)
|
042 935 33 37
|
09.30am - 13.30pm
|
Monday - Friday
|
|
VIES, Intrastat, Mutual Assistance (VIMA)
|
042 935 37 00
|
09.30am - 13.30pm
|
Monday - Friday
|
*ROS Technical team also make calls to customers, if necessary, between 8.00 -18.00 (Opening hours are extended in the days before Pay & File)
